Why Direct Repair Programs (DRPs) Started

As indicated, on Wednesday Auto Body Repair News (ABRN) hosted a conference call to discuss the future of the collision and repair industry. For those of you not as familiar with the collision repair industry, it might be important to understand the shift occurring in this segment of auto retail as it speaks to the shift we talked earlier about this week that may eventually occur in the U.S. economy as consumers gain a greater voice in the purchase process. Specifically comes the idea of direct repair programs (DRPs.) 15 - 20 years ago the “customer,” that is, the insurance company who was p ...