Premium (luxury brand) vehicle customers and employees that want to work at these stores have pretty high expectations.  And so UnitedAuto Group looks to enhance the experience when people purchase or are having their vehicle serviced.  One of the biggest tools UAG uses in trying to enhance the customer experience is by providing premium facilities. 

Customers enjoy things like nice waiting rooms/lounges.  And when your service bays are air conditioned (for example,) people want to work there.  So premium facilities allow the company to recruit and retain better employees helping to drive repeat and referral business.  The premium facilities also help foster good relationships with ...

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Related Companies: Penske Automotive Group (formerly UnitedAuto)