The barrier to change is not too little caring; it is too much complexity.

To turn caring into action, we need to see a problem, see a solution, and see the impact. But complexity blocks all three steps.

Source:  Bill Gates, Harvard commencement ceremony June 7, 2007

Highlights:

• GM leads labor negotiation. If Ford and Chrysler management teams were serious about change, why are they sitting back and letting GM set the pattern?

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