Last week I met with several CEOs of major independent automotive aftermarket repair chains, various technology vendors, industry consultants, equipment distributors, and even store operators. 

What sort of surprised me, however, was that I failed to catch a key theme among the industry participants. 

Last January when I attended the National Auto Dealers Association (NADA) convention (also here in Vegas,) it became very clear to me that dealers really wanted to get better at managing their used vehicle inventory. 

I think Midas management turned me onto what should have been the theme for the week (people maximization.)  Although I have to admit, I was a little disappointed with my meeting with Midas management.  Primarily because I failed to ...

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